Terms of service

WOOFGENIX INC: TOS

Updated as of December 6th 2024

Overview

PLEASE REVIEW THESE TERMS CAREFULLY BEFORE USING OUR SERVICES, AS THE TERMS MAY HAVE CHANGED SINCE YOUR LAST VISIT. IF YOU ARE VIEWING THIS ON YOUR MOBILE DEVICE, YOU CAN ALSO VIEW THESE TERMS VIA A WEB BROWSER AT https://shop.woofgenix.com/policies/terms-of-service. IF YOU DO NOT AGREE TO THESE TERMS, THEN DO NOT USE OUR SERVICES, INCLUDING OUR SITE, SURVEYS, TOOLS, PROGRAMS, OR APP. BY USING OUR SERVICES, YOU REPRESENT TO US THAT YOU ARE AT LEAST 18 YEARS OLD AND HEREBY INDICATE YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS.

We reserve the right to revise these Terms in our sole discretion at any time and without prior notice to you other than by posting the revised Terms on our Site. Revisions to the Terms are effective upon posting. The Terms will be identified as of the most recent date of revision. Your continued use of our Site after a revised version of these Terms has been posted on our Site constitutes your binding acceptance of the revised Terms from and after the date of such revision.

By purchasing, accessing, or using Woofgenix products or services, or interacting with our Site, App, or tools, you agree that all data, content, surveys, submissions, and insights you provide become the sole property of Woofgenix Inc. You waive all claims to such data and insights, including but not limited to royalties, intellectual property rights, or compensation now or in the future.

If you wish to use the Site on behalf of a company, entity, or organization (each, a "Subscribing Entity"), then you represent and warrant that you:
(a) have the authority to bind such Subscribing Entity to these Terms; and
(b) agree to be bound by these Terms on behalf of such Subscribing Entity.

THESE TERMS CONTAIN AN AGREEMENT TO ARBITRATE, WHICH REQUIRES THAT YOU AND WOOFGENIX INC. ARBITRATE CERTAIN CLAIMS BY BINDING, INDIVIDUAL ARBITRATION INSTEAD OF GOING TO COURT AND LIMITS CLASS ACTION CLAIMS (SEE SECTION 21 ‘AGREEMENT TO ARBITRATE’).

Definitions

‘Aggregated Genetic and Reported Information’: Data, insights, and information collected from you and/or your pet that has been combined with that of other users and analyzed or evaluated as a whole, such that no specific individual or pet may be reasonably identified.

‘Apps’: Any downloadable applications Woofgenix Inc. makes available to you, including on mobile devices.

‘Woofgenix,’ ‘we,’ ‘us,’ or ‘our’: Woofgenix Inc., its affiliates, subsidiaries, and assigns.

‘Genetic Information’: Information regarding your pet’s genotype (e.g., collection of genes) and epigenetic information obtained through processing and analysis of your pet’s saliva, semen, skin cells, hair, blood, or any other samples by Woofgenix or our contractors, successors, and assignees. Saliva may also be referred to as buccal collection. Epigenetic information includes DNA methylation analysis and any other genomic information relating to the sample generation and pet subject.

‘Genotyping and Methylation Services’: The service provided by Woofgenix for collecting, processing, reviewing, and reporting Genetic Information, including all related services and products.

‘Personal Information’: Information, such as name, email address, and location, that can be used to identify you, either alone or in combination with other information.

‘Reported Information’: Information about your pet that you provide through surveys, forms, or features while signed into your account on our Site or Apps. This includes any veterinary or health-related information provided by you or your veterinary care or dog services provider(s).

‘Services’: Woofgenix products, software, services, Site, and/or Apps, as well as any related customer service or support.

‘Site’: woofgenix.com, its subdomains, shop.woofgenix.com, and any other related domains operated by Woofgenix.

‘Terms’: These Terms of Service, which are a legally binding agreement that governs your access to and use of Woofgenix Services.

‘User Content’: Data, images, descriptions, and other information that you upload, post, email, or otherwise transmit via the Services. This includes any responses to surveys, feedback, or reactions to content on our Site or Apps.

‘You’ or ‘Your’: Individuals, businesses, and other legal entities who access or use our Services, including customers, users, and other stakeholders.

1.    Products and Services

Site and Apps

Our Site and/or Apps provide you with the opportunity to create an account, provide your pet’s Reported Information, and review and analyze information relating to your pet’s Genetic Information and wellness data. Woofgenix makes no endorsements, warranties, or guarantees regarding the effectiveness of any specific course of action, resources, tests, treatments, veterinarians, drugs, biologics, medical devices, or other products, procedures, opinions, or information that may be mentioned on our Site or Apps. All such information is provided solely for informational purposes and should be discussed with your veterinarian or pet care professional. Although Woofgenix products are rigorously studied and validated, outlier reporting is possible and Woofgenix makes no guarantees about the scientific accuracy of its products.

You may also be provided with the option to share records or data from your pet’s veterinarian or other pet service providers. Providing such information is entirely voluntary and may or may not enhance your experience, unlock additional services, or contribute to research efforts.

Research

By purchasing and using Woofgenix products and services, you agree that Woofgenix may use your pet’s Genetic Information, Reported Information, and Aggregated Information to conduct research aimed at advancing veterinary care and pet wellness, as described in Section 9. This research helps expand the understanding of genetic knowledge and its practical applications.

If you do not agree to participate in such research, your sole option is not to purchase or use Woofgenix products or services. Alternatively, you may email us at hello@woofgenix.com to request exclusion from research participation. Such requests must include sufficient details to identify your account or purchase and will be processed within 30 days of receipt.

Contacting Your Veterinarian

By purchasing our products or using our services, you consent to Woofgenix contacting your primary veterinarian to share your pet’s results and related insights, provided that you have supplied your veterinarian’s information. If you wish to revoke this consent, you must email us at hello@woofgenix.com with sufficient information to identify your account. Such revocations will be processed within 30 days of receipt.

Woofgenix Veterinary Program

If you participate in any veterinary programs offered by Woofgenix, you agree to allow us to share your pet’s results, your Personal Information, and your User Content with participating veterinarians (“Program Veterinarians”). Similarly, Program Veterinarians consent to provide additional details about medical conditions, treatment plans, and pet nutrition and to share relevant data with Woofgenix.

All Program Veterinarians participating in Woofgenix programs are subject to these Terms of Service. Program Veterinarians further agree to review results and information related to pets linked to their accounts as part of their participation.

Personalized Experiences

Woofgenix uses your purchase history, pet’s Genetic Information, and/or Reported Information to tailor educational materials, product recommendations, and promotional content to your specific needs and interests. By purchasing Woofgenix products or using Woofgenix services, you consent to receive such personalized experiences.

Acknowledgment to Receive Email and Push Notifications

By providing your contact information during purchase or account setup, you consent to receive emails, text messages, and push notifications (if enabled) regarding our products and services. These communications may include updates about your use of our Services, promotional materials, and newsletters. You may unsubscribe from marketing emails by following the instructions provided in such correspondence.

If you do not wish to receive such communications, your sole option is not to purchase or use Woofgenix products or services. Alternatively, you may email hello@woofgenix.com with your request to opt out. Requests to unsubscribe from marketing communications do not affect transactional or service-related notifications.

Informational and Educational Use Only

Our Services are for research, informational, and educational purposes. Information derived from our Services is not intended to diagnose, prevent, or treat any condition, disease, or health state. We encourage you to consult a veterinarian regarding any questions related to your pet’s Genetic Information or wellness.

Service Availability and Modifications

Woofgenix reserves the right to alter, suspend, or discontinue any part of our Products or Services, in whole or in part, at any time and without prior notice. Our Services may also be periodically unavailable due to maintenance, technical issues, or other reasons. To use our Services, you must have access to a compatible internet-enabled device and/or mobile app.

While we strive to provide accurate and up-to-date descriptions of our products and services, we cannot guarantee the accuracy or reliability of all information provided on our Site or Apps.

User Responsibilities and Charges

When using our Services, any charges incurred from your telecommunications provider (e.g., data usage fees) are your responsibility. Woofgenix is not liable for any such charges. It is your obligation to ensure that your use of our Services complies with your agreements with your telecommunications carrier.

Our Services

Genotyping and Methylation

If you purchase our Genotyping and Methylation Services, Woofgenix will send you a kit for collecting and returning a sample of your pet’s saliva. Upon receipt, we will analyze the DNA in the sample to provide your pet’s Genetic Information through our Site, Apps, or related platforms. Please note that the technology and methodologies we use for genetic analysis evolve over time, and future improvements may provide enhanced or more detailed insights. If you wish to take advantage of such advancements, you may need to purchase additional services.

By submitting a sample to Woofgenix, you acknowledge that the sample becomes the property of Woofgenix upon receipt and will not be returned to you.

All test kits are non-refundable and non-transferable after purchase. The test kit swabs have a limited shelf life, and all samples must be received by Woofgenix within 24 months of the purchase date (“Sample Expiration Date”). If the Sample Expiration Date has passed and you have not returned the sample, you may request a replacement test kit for a nominal re-shipment fee to cover shipping and handling costs.

Woofgenix is not obligated to process samples received after the Sample Expiration Date or samples collected without the use of the Woofgenix-provided kit. In such cases, your sole remedy is to request a replacement test kit. If you choose not to accept a replacement test kit, Woofgenix has no further obligation to provide the Genotyping and Methylation Services.

If a sample is processed but is uninterpretable due to technical limitations, you may be offered a replacement test kit or a refund at Woofgenix’s sole discretion.

Our Products

Woofgenix offers products manufactured by Woofgenix and select third-party partners. Purchases made for products offered by third-party providers and processed through those providers may be subject to additional terms or conditions of service, which are the responsibility of those third parties.

The products available on woofgenix.com, shop.woofgenix.com, or any other Woofgenix platform are intended for personal use only. You may not sell, resell, or redistribute any products, services, or samples without prior written authorization from Woofgenix.

Woofgenix reserves the right to cancel or adjust the quantity of orders at its sole discretion, with or without notice, for any reason, including but not limited to suspected misuse or unauthorized resale of products.

FDA Disclaimer

The statements and product descriptions on the Woofgenix website, Apps, or related materials have not been evaluated by the U.S. Food and Drug Administration (FDA). Woofgenix products are not intended to diagnose, treat, cure, or prevent any disease.

Any genetic, nutritional, or health-related information provided by Woofgenix is for informational purposes only and is not intended to replace professional veterinary or medical advice. Always consult with a licensed veterinarian or healthcare professional regarding any questions or concerns about your pet’s health or well-being.

Do not use the information or services on the Woofgenix website, Apps, or related materials to diagnose or treat health conditions, including but not limited to dietary or medical treatment plans, without consulting a licensed professional.

License to Use; Login Credentials

Subject to these Terms and any other agreement between you and Woofgenix, where applicable to the Service you are receiving from us, we grant you a limited, personal, nonexclusive, nontransferable, non-sublicensable, revocable license to install and use the Woofgenix Apps on a compatible mobile device for your personal, non-commercial purposes and to access our Site. This license allows use of the Services solely in the manner enabled by Woofgenix.

Your license to use our Services is automatically revoked if you violate these Terms or engage in any prohibited conduct outlined herein. From time to time, Woofgenix may update, upgrade, or improve its Services. By using the Services, you agree that these Terms apply to all such updates and improvements. This license does not constitute a sale of the Apps, the Site, or any associated Services, and Woofgenix and its partners and suppliers retain all rights, ownership, and interest in the Services. Any attempt by you to transfer any rights, duties, or obligations hereunder, except as expressly provided in these Terms, is void. Woofgenix reserves all rights not explicitly granted in these Terms.

Registration and Login Credentials

To access certain features of our Services, you may be required to register and create an account by providing specific information. This process includes completing a registration form and setting up a user name and password (collectively referred to as "Login Credentials"). During registration, you agree to provide truthful, accurate, and complete contact information, as required by these Terms.

You are solely responsible for maintaining the confidentiality and security of your Login Credentials. You are also fully responsible for all activities that occur under your account, including any financial obligations or transactions. Woofgenix will not be held liable for losses or damages resulting from your failure to safeguard your Login Credentials. If you suspect unauthorized access or use of your account, you agree to notify Woofgenix immediately so that appropriate measures can be taken.

All information you provide to Woofgenix through our Services is governed by our Privacy Policy. It is your responsibility to keep your registration information up to date, which you can do through your account settings on our Site or App.

Additional Terms

  1. Non-Commercial Use: This license strictly prohibits the commercial use of the Apps or Site unless expressly authorized in writing by Woofgenix.
  2. Automatic Revocation: Any breach of these Terms, including attempts to misuse Login Credentials, distribute Services unlawfully, or engage in fraudulent activity, will result in immediate termination of this license.
  3. Prohibited Activities: You may not attempt to reverse engineer, decompile, or create derivative works based on any part of the Woofgenix Services or the underlying software.

By accessing and using Woofgenix Services, you agree to these Terms and affirm that failure to comply may result in restricted access, account termination, or legal action as deemed necessary by Woofgenix.

2.    Fees

Fees for Services

To access and use certain Woofgenix Services, you may be required to pay subscription fees or one-time fees as outlined on our Site or Apps. Fees may apply for using specific features, tools, or platforms associated with Woofgenix. By accessing these Services, you agree to pay the applicable fees as set forth at the time of purchase or subscription.

Payment Terms

By purchasing or subscribing to our Services, you authorize Woofgenix to charge your payment method for the Services selected, including any applicable taxes, late fees, or other additional amounts. All payments must be made in United States Dollars unless otherwise specified by Woofgenix.

Billing and Payment Policy

To facilitate payments, Woofgenix may use a third-party payment service to manage transactions. By submitting payment information, you grant Woofgenix and its third-party service provider the right to store and process your payment details securely. Woofgenix is not liable for any breach or mishandling of your payment information by these third-party services. Payments are subject to the terms, conditions, and privacy policies of the third-party payment processor, in addition to these Terms.

If we update or change our third-party payment service, we may move your information to a different service provider that ensures industry-standard encryption and secure technologies such as SSL. You acknowledge that Woofgenix reserves the right to implement these changes without prior notice.

Refund and Return Policy

1.     Unused Test Kits:
You may return unused test kits for a refund if the request is made within 30 days of the purchase date (the "Return Period"). Refunds will not be issued for requests made after the Return Period. Returned test kits must be in good and unused condition. Customers are responsible for all shipping and handling costs associated with the return. Store credit is not available.

2.     Woofgenix Supplements and Other Products:
Supplements and other products must be unused and in new condition to be eligible for a refund. Returns must be made within 30 days of purchase. Refunds will not include shipping and handling costs, which are the responsibility of the customer.

3.     Third-Party Products:
Products sold through Woofgenix but manufactured by third parties are subject to the return policies of the respective manufacturers.

Failed Sample Policy

If initial processing of your pet’s saliva sample fails and sufficient sample material remains, Woofgenix will reprocess the sample at no additional cost. If the second attempt also fails, we will notify you via the contact information provided during purchase. At this point, we will offer to send a replacement test kit free of charge. If you decline this offer within 30 days, you may request a refund for the test kit, less shipping and handling.

If insufficient DNA material is gathered from sampling Woofgenix will reach out to customer and confirm sampling methods are valid, then if approved ship an additional sampling kit.

If a second replacement test kit fails, Woofgenix will not issue further replacements or refunds. Customers who submit a new test kit for the same pet at a later time and experience subsequent failures will not be entitled to additional remedies.

In cases where processing succeeds but data is deemed unusable or incomplete, no refunds will be provided.

3.    Government Licenses

Woofgenix is not licensed by all local, state, federal, or international authorities for genetic testing, including but not limited to epigenetics, conducted for veterinary-related purposes. If any jurisdiction requires specific licensure for providing our Services, and Woofgenix does not possess such licensure, we will not offer our Services in that jurisdiction.

Furthermore, by purchasing and using our Services, you represent and warrant that such use complies with all applicable laws and regulations in your jurisdiction. Woofgenix is not responsible for ensuring compliance with jurisdiction-specific requirements beyond what is stated here.

4.    Use of Information and Privacy

Our Privacy Policy (the “Privacy Policy”) governs the collection, use, and disclosure of data and information by Woofgenix in connection with our Services. By using our Services, you agree to the terms outlined in the Privacy Policy, which may be updated from time to time. The Privacy Policy is incorporated into these Terms, and your use of the Services signifies your acceptance of these practices. If you do not agree to the Privacy Policy, you are prohibited from using our Services.

By purchasing or using our Services, you acknowledge and agree to the following:

  1. Woofgenix retains the right to use your pet’s Genetic Information, Reported Information, and any other data you provide for research, analysis, and commercial purposes.
  2. Your purchase of our Services constitutes your consent to the inclusion of your pet’s data in Aggregated Genetic Information and Reported Information for disclosure to third parties, including but not limited to non-profit organizations, academic institutions, and commercial research partners. This aggregated data may also be used in publications, including peer-reviewed scientific journals.
  3. Individual-level Genetic Information and Reported Information will not be disclosed to third parties without your explicit consent, except where required by law or regulation.

Woofgenix may use your information, including but not limited to your pet’s Genetic Information and Uploaded Content, for publications, marketing campaigns, and promotional materials. By using our Services, you grant us the perpetual, worldwide right to include such data for these purposes.

Communications and Notices
By using our Services, you agree to receive communications from Woofgenix, including emails, SMS messages, and app notifications. These communications may include updates regarding our Services, promotional offers, and other relevant information. You further acknowledge and agree that:

  • All communications sent electronically satisfy any legal requirement for written communications.
  • You can opt out of marketing communications by contacting us at hello@woofgenix.com or by following the unsubscribe instructions provided in the communication. However, opting out of marketing communications does not exempt you from receiving critical communications related to your use of the Services.

5.    Woofgenix Content; Uploaded Content

You acknowledge that all User Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such User Content originated. This means that you, and not Woofgenix, are entirely responsible for all User Content that you upload, post, email, or otherwise transmit via the Services.

The Services content presented to you as part of the Services, whether original Woofgenix Services content or sponsored content, is protected by copyright and/or other intellectual property rights owned by Woofgenix and/or sponsors who provide that content to Woofgenix (or by other persons or companies on their behalf). Woofgenix grants you a limited, revocable, nonexclusive license to view and use the Services content as follows:

  1. You may only use the Services content as it appears on the Woofgenix website or reports with no modifications that could misrepresent or alter the substance of the content.
  2. You must include the following attribution on the first page of any materials you distribute: ©Woofgenix, Inc. All rights reserved; distributed pursuant to a Limited License from Woofgenix.
  3. You have no right to grant any further rights with respect to the Services content.

Aside from the Limited License provided in this paragraph, you may not modify, rent, lease, loan, distribute, sell, or create derivative works based on this Services content (either in whole or in part) unless you have received prior written permission from Woofgenix or the owners of that content through a separate agreement.

Subject to these Terms and any other agreement between you and us, we grant you a limited, nonexclusive, non-sublicensable, revocable license to access and use the Content, subject to any restrictions set forth in these Terms. This license is non-transferable except to subsequent and/or co-owners of the pet whose information was processed by Woofgenix and who have been identified to Woofgenix and accepted these Terms of Service. “Content” refers to all information, text, images, data, links, or other material posted on our Services that are (i) publicly available or (ii) permitted for your access, whether created by Woofgenix or provided by a third party.

User Content License
By uploading or submitting User Content, you grant Woofgenix an irrevocable, worldwide, perpetual, sublicensable, and royalty-free license to access, use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your User Content for any purpose, including but not limited to marketing, enhancing services, research, and public relations. Removal of the User Content from your profile or our Services does not revoke this license.

Your User Content includes, but is not limited to:

  • Information concerning your pet.
  • Uploaded images, descriptions, and data.
  • Your responses, reactions, or interactions with Woofgenix content (e.g., reviews or comments).

Rights to Modify Content
Woofgenix reserves the right to make changes to the Content, descriptions, or specifications of our Services without any obligation to provide notice of such changes.

Nothing contained on our Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use our Services or any Content, except:
(a) As expressly permitted by these Terms; or
(b) With prior written permission from Woofgenix or the applicable third-party owner of the intellectual property rights.

6.    Prohibited Conduct

As a condition of your use of our Services, you agree not to engage in any conduct that is unlawful or prohibited by these Terms. The unauthorized resale of any Woofgenix products, the purchase of any Woofgenix products for unauthorized resale, or the marketing or representation of Woofgenix products for resale by anyone not expressly authorized by Woofgenix is strictly prohibited. You may not use our Services if you are barred from doing so under the laws of your jurisdiction or the jurisdiction from which you access the Services. Additionally, you may not use our Services in any way that, in our sole discretion, could damage, disable, overburden, or impair our Services or interfere with any other party’s use and enjoyment of them.

You agree not to obtain or attempt to obtain any materials or information through any means not intentionally made available through our Services. Additionally, you agree to provide accurate and truthful information in connection with your account and not impersonate any other person or entity. We reserve the right to disable any user account that we reasonably believe contains false or misleading information, including profiles impersonating others.

In using our Services, you further agree that you will not, nor will you authorize or facilitate any attempt by another person to:

  1. Transmit any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, lewd, lascivious, or otherwise objectionable, as determined by us.
  2. Use offensive names or language that, in our sole discretion, is deemed inappropriate.
  3. Post defamatory statements.
  4. Post hateful, offensive, or discriminatory Content targeting any ethnic, racial, sexual, gender, religious, or other group.
  5. Post Content advocating or depicting the use of illegal drugs.
  6. Post Content that glamorizes or promotes violence.
  7. Post Content that infringes another person’s intellectual property rights, including copyrights, trademarks, or trade secrets.
  8. Post unsolicited advertising or unlawfully promote products or services.
  9. Harass, threaten, stalk, or intentionally cause embarrassment or distress to another person or entity.
  10. Engage in fraudulent or deceptive activities, including intentionally misidentifying yourself or your qualifications.
  11. Promote or participate in multi-level marketing, pyramid schemes, or similar ventures.
  12. Exploit individuals under 18 years of age.
  13. Engage in disruptive activities, such as spamming or monopolizing forums or communication channels.
  14. Invade the privacy of any person by posting private or identifying information without consent.
  15. Solicit personal information from individuals under the age of 13.
  16. Create false identities or impersonate any person or entity.
  17. Encourage or engage in conduct that constitutes a criminal or civil offense.

Technical Prohibitions You further agree not to, and will not permit others to:

  1. Use our Services for any deceptive practices or in violation of applicable laws or regulations.
  2. Act fraudulently, negligently, or maliciously when using our Services.
  3. Attempt to gain unauthorized access to any systems or data through our Services.
  4. Circumvent, disable, or interfere with security-related features of our Services, including those that limit copying or restrict access to the Content.
  5. Introduce malicious code such as viruses, worms, or Trojan horses to our Services.
  6. Use automated tools such as robots, spiders, or data-scraping applications to access, retrieve, or index portions of our Services, except as permitted by our robots.txt file.

Enforcement and Termination of Use We reserve the right, in our sole discretion and without prior notice, to determine whether your use of our Services violates these Terms or is otherwise objectionable. If we find that you have violated these Terms, we may take immediate action to restrict or terminate your access to our Services and take further legal action if we deem necessary.

7.    User Representations and Warranties

By using our Services, you hereby agree, represent, and warrant as follows:

1.     Ownership of Tested Canine:
You are the owner or co-owner of the canine tested, or you are an organization of which one or more members owns or co-owns the canine tested.

2.     Non-Diagnostic Use:
Any information that you obtain from our Services is not intended to diagnose, prevent, or treat any condition, disease, or state of health.

3.     Consent for Testing and Disclosure:
If you use the Genotyping and Methylation Services, you give permission to us, our contractors, successors, and assignees to perform these services on your pet’s saliva sample and specifically request us to disclose the results of these services to you and any individuals or entities you authorize.

4.     Non-Human Sample Requirement:
Any saliva, hair, skin, or other DNA sample you provide must originate from your pet and not a human.

5.     International Compliance:

    • If you are located outside the U.S. and provide a saliva sample, you confirm that this act complies with the laws of the country in which you reside, including ensuring that providing your sample is not subject to any export ban or restriction.
    • You agree that any saliva or other biological sample you provide and all resulting data may be transferred and/or processed outside the country in which you reside.

6.     Compliance with Export Laws:
You will comply with all applicable laws regarding the transmission of technical data exported from the United States or the country from which you access our Services.

7.     Acknowledgment of Emotional Impact:
You are aware that some of the information you receive from our Services may not be welcome, positive, or anticipated and may provoke a strong emotional response.

8.     Responsibility for Sharing Information:
You accept full responsibility for any consequences resulting from your sharing of your pet’s Genetic Information or Reported Information with others, including sharing such information on our Site.

9.     Data Storage and Privacy Compliance:
You understand that all your Personal Information, as well as your pet’s Genetic and Reported Information, will be securely stored in Woofgenix’s databases and processed in accordance with our Privacy Policy.

10.  No Ownership Rights in Research or Commercial Products:
By providing any biological sample (e.g., saliva or DNA), having your pet’s Genetic Information processed, accessing your pet’s Genetic Information, or providing your pet’s Reported Information, you acknowledge that you acquire no rights in any research or commercial products developed by us or our collaborating partners. You explicitly understand and agree that you will not receive compensation or recognition for any research or commercial products that include or result from your pet’s Genetic Information or Reported Information.

11.  Consent to Sale of Biological Material and Data:

By providing any biological sample (e.g., saliva or DNA), having your pet’s Genetic Information processed, accessing your pet’s Genetic Information, or providing your pet’s Reported Information, you are providing Woofgenix exclusive ownership of all biological material and data generated from such material, in addition to any information generated or surveyed during transaction, in which Woofgenix or its partners, can sell, license or financially benefit from such material without any restrictions. 

8. Your Primary Veterinarian Information

If you create an account on our Site or Apps, you agree that Woofgenix may contact your primary veterinarian to discuss your dog’s results. This contact may involve sharing your Personal Information as necessary to identify you and your dog. By purchasing or using our Services, you acknowledge and consent to this sharing of information without requiring additional opt-in actions. If you do not agree, you should refrain from purchasing or using our Services.

If you wish to withdraw your consent for Woofgenix to contact your primary veterinarian, you may submit a written request to our support team at hello@woofgenix.com. Any withdrawal of consent will take effect within thirty (30) days of our acknowledgment of your request. However, we will not reverse, undo, or withdraw any information about your dog that was previously shared with your primary veterinarian prior to the effective date of your withdrawal.

Your and your pet’s information will remain subject to our Privacy Policy at all times. For more details, please review the Privacy Policy available on our Site.

9. Our Research Program

As part of our mission to advance understanding and practical applications of genetic knowledge in veterinary care, Woofgenix may use your pet's Genetic Information and Reported Information for research purposes. By purchasing or using our Services, you agree to participate in our research program. If you do not wish to participate, you may notify us in writing at hello@woofgenix.com before using your product or sending a sample. Opting out will not impact our ability to use your pet's information for other purposes, as outlined in our Privacy Policy.

Participation in the research program includes allowing Woofgenix to use and analyze some or all of your pet’s Genetic and Reported Information for research purposes. This may include publishing findings in scientific journals or sharing results with third parties such as non-profit and commercial organizations. While we may use aggregated data for these purposes, no personally identifiable information about you will be shared in any research or publication.

You may provide Reported Information about your pet through forms, surveys, or other features on our Site or Apps. Submission of this information is voluntary, and you may choose to provide all, some, or none of the requested details.

At any time, you may withdraw your participation in the research program by submitting a written request to hello@woofgenix.com. Withdrawal will take effect within thirty (30) days of acknowledgment of your request. However, we will not reverse, undo, or withdraw any research or publication conducted before the effective date of withdrawal.

Woofgenix reserves the right to withdraw your pet’s Genetic and/or Reported Information from any research program or to terminate a research program at its sole discretion. Regardless of your participation, your and your pet's information will remain subject to our Privacy Policy.

10. Indemnification

By using our Services, you agree to indemnify, defend, and hold harmless Woofgenix and its officers, directors, employees, agents, contractors, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (collectively, “Claims”), including reasonable attorneys' fees, arising directly or indirectly from:

  1. Your Use of Services: Any use of our Services, including but not limited to the purchase or utilization of our products, features, or programs.
  2. Information Disclosure: Any use or disclosure of information obtained through our Services, including Genetic and Reported Information, in accordance with our Privacy Policy.
  3. Third-Party Disclosures: Any disclosure, whether intentional or unintentional, by you of your pet’s Genetic Information, Reported Information, or any other data obtained through our Services to a third party.
  4. Content Submission: Your submission, posting, or sharing of any User Content, including without limitation any inaccurate, unlawful, or infringing content, through our Services.
  5. Third-Party Use of Content: Any user’s or third party’s access to, use of, or reliance on User Content that you submit via our Services.

Additionally, this indemnification includes Claims related to:

  • Defamation
  • Invasion of privacy
  • Right of publicity
  • Emotional distress
  • Economic loss
  • Any other harm or liability arising from or related to your use or misuse of our Services.

Data Security and Breach Disclaimer:
Woofgenix employs commercially reasonable security measures to protect your information. However, no system is completely secure or immune to breaches. In the event of a data breach, you agree to indemnify and hold harmless Woofgenix from any Claims, damages, losses, or liabilities arising out of the unauthorized access, theft, disclosure, alteration, or destruction of data resulting from such breach, unless caused by Woofgenix’s gross negligence or willful misconduct. You also agree to take reasonable steps to safeguard your account and data, such as maintaining strong passwords and securing your devices.

At Woofgenix’s sole option, you agree to assume the defense of any Claims brought against Woofgenix. Your obligation to indemnify, defend, and hold harmless Woofgenix will survive the termination of these Terms or your cessation of use of the Services.

11. Intellectual Property Rights

You agree and acknowledge that all elements of the structure, organization, design, and code used in conjunction with our Services are proprietary to Woofgenix. As such, you shall not, and shall not permit any person or entity to:

  1. Prohibited Use: Use our Services on a service bureau, time-sharing, or any similar basis, or for the benefit of any other person or entity.
  2. Derivative Works: Alter, enhance, create derivative works from, or modify our Services or any Content made available through them.
  3. Reverse Engineering: Reverse engineer, reverse assemble, decompile, or otherwise attempt to derive the source code or proprietary algorithms from our Services.
  4. Unauthorized Distribution: Sell, transfer, publish, disclose, display, or otherwise make available our Services, including any modifications, enhancements, derivatives, software, or other materials provided by Woofgenix, to any unauthorized third parties.

Ownership of Content

Unless otherwise noted, all Content available through our Services is the sole property of Woofgenix, its affiliates, or its licensors. This Content is protected by United States copyright law, trademark law, international conventions, and other applicable intellectual property laws. Product names are trademarks or registered trademarks of their respective owners.

You agree not to copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content, software, products, or services obtained from our Services without prior written permission, except as explicitly permitted under these Terms.

Feedback and Suggestions

We welcome your feedback, ideas, and suggestions (collectively, "Suggestions"). By submitting Suggestions to Woofgenix, you agree to the following terms:

  1. Transfer of Ownership: Your Suggestions automatically become the exclusive property of Woofgenix, and you will not receive any compensation for them.
  2. No Third-Party Confidentiality: Your Suggestions do not contain confidential or proprietary information belonging to any third party.
  3. Unrestricted Use: Woofgenix may use or redistribute your Suggestions for any purpose and in any manner without restriction.
  4. No Review Obligation: Woofgenix is not obligated to review or act on your Suggestions.
  5. No Confidentiality: Woofgenix has no obligation to treat your Suggestions as confidential.

12. Copyright Infringement; DMCA Policy

If you believe that any materials on our Services infringe your copyright, you may request that such materials be removed. Your request must include the following information and bear a signature (or electronic equivalent) of the copyright holder or an authorized representative:

  1. Identification of the copyrighted work: A description of the copyrighted work you believe to be infringed, including, where possible, a copy or the location of an authorized version of the work.
  2. Identification of the infringing material: A description of the material you believe to be infringing, its location on our Site or in our Apps, or other pertinent information to help us locate the material.
  3. Contact information: Your name, address, telephone number, and email address.
  4. Statement of good faith: A statement that you have a good faith belief that the complained-of use of the materials is not authorized by the copyright owner, its agent, or the law.
  5. Accuracy declaration: A statement that the information in your claim is accurate.
  6. Authority declaration: A statement that, "under penalty of perjury," you declare that you are the lawful copyright owner or are authorized to act on the owner's behalf.

Our designated agent for copyright issues relating to our Services is:

Woofgenix Inc.
222 Lakeview Ave, Suite 800
West Palm Beach, FL 33401

Email: hello@woofgenix.com

13. Use of Third-Party Service Providers and Links to Third-Party Sites

Our Services may employ third-party companies and individuals to facilitate certain aspects of our Services (e.g., data collection, payment processing, analytics, etc.). These third parties may perform tasks on our behalf, such as collecting information via forms or surveys, but they are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

By submitting your information through our Services, you acknowledge and agree that:

1.     Third-Party Processors: We may use third-party service providers to collect and process your information on our behalf.

2.     Compliance with Our Policies: Any information collected by third-party service providers is subject to Woofgenix's Terms and Conditions and Privacy Policy.

3.     Data Protection: We take reasonable steps to ensure that these third parties are obligated to protect your information in a manner consistent with our own policies and all applicable laws.

Our Services may contain links to third-party websites or services that are not owned or controlled by Woofgenix. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Use of any third-party site is subject to its terms of service and privacy policy. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

14. Providers of Third-Party Platforms

You hereby acknowledge and agree that all of our licensors, suppliers, or other third-party service providers:
(i) are not parties to these Terms;
(ii) have no obligation whatsoever to furnish any maintenance or support services with respect to Woofgenix;
(iii) are not responsible for addressing claims by you or any third party relating to our Services, including, without limitation, any product liability claims, claims under consumer protection laws, or claims under any other law, rule, or regulation; and
(iv) have no responsibility to investigate, defend, settle, or discharge any claim that our Services or use thereof infringes upon any third party's intellectual property rights.

15. Disclaimer

Under no circumstances will Woofgenix, its affiliates, or licensors be liable for any loss or damage caused by failed delivery or receipt of Content, your reliance on information from our Services, information provided by another user, or your use of our Services. It is your sole responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content available through our Services.

OUR SERVICES, ALL CONTENT ON OR ACCESSIBLE FROM OUR SERVICES, AND ALL PRODUCTS OR MERCHANDISE, INCLUDING BUT NOT LIMITED TO TEST KITS, SUPPLEMENTS, AND OTHER PRODUCTS, ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SPECIFICALLY, BUT WITHOUT LIMITATION, WE DO NOT WARRANT THAT:
(i) THE INFORMATION AVAILABLE THROUGH OUR SERVICES IS FREE OF ERRORS;
(ii) THE FUNCTIONS OR SERVICES (INCLUDING, WITHOUT LIMITATION, MECHANISMS FOR DOWNLOADING AND TRANSMITTING CONTENT) PROVIDED BY OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS;
(iii) DEFECTS WILL BE CORRECTED; OR
(iv) THAT OUR SERVERS OR THE SERVER(S) THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WOOFGENIX AND ITS AFFILIATES AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED, OR USED BY OTHERS.

16. Limitation of Liability

Disclaimer

IN NO EVENT SHALL WOOFGENIX, ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU, ANY OTHER USER OF OUR SERVICES, THIRD-PARTY PROVIDERS, OR ANY OTHER PERSON OR ENTITY FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, EXEMPLARY, OR OTHER INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, UNAUTHORIZED ACCESS TO OR USE, OR MISUSE OF OUR SERVICES, YOUR CONTACT INFORMATION, CONTENT, OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES OR WITH ANY STATEMENT IN THESE TERMS, YOUR SOLE REMEDY IS TO CEASE USING THE SERVICES AND, IF YOU ARE USING ANY OF OUR SUBSCRIPTION SERVICES, CANCEL YOUR SUBSCRIPTION.

Limitation

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATER OF (I) $100.00 OR (II) THE AGGREGATE AMOUNT YOU HAVE PAID TO US IN FEES, IF ANY, IN THE THEN-PRIOR TWELVE (12) MONTH PERIOD.

Exclusions

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU BUT SHALL INSTEAD APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

This limitation of liability shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles, and shall fully apply to the extent permitted under such laws.

17. Services Performed by Other Companies

We may offer you the opportunity to purchase services from companies other than Woofgenix, including Woofgenix-branded services that may or may not supplement the genetic testing or other services provided directly by Woofgenix. Use of those services will be subject to the terms and conditions of the companies offering the services. Please review those terms carefully, as they govern your relationship with those companies.

Woofgenix has no responsibility related to any such third-party services except to the extent that payments are processed by Woofgenix. Any claim related to such payment processing is governed by these Terms of Service. Any other claim will be governed first by the terms and conditions of the companies offering the services.

To the extent that those terms and conditions do not apply, or do not contain agreements to arbitrate, governing law, or waiver of class action provisions (or such provisions are found unenforceable or inapplicable), the relevant provisions in these Terms of Service shall apply. You and Woofgenix are also subject to the limitation of liability provisions outlined in these Terms of Service.

18. Jurisdictional Issues

We make no representation that the information on our Services is appropriate or available for use outside the United States. Those who choose to access our Services from outside the United States do so on their own initiative, at their own risk, and are responsible for compliance with applicable local laws.

By using our Services, you consent to having any Content you provide, your Login Credentials, and any personal information that you provide as part of the account creation process transferred to and processed in the United States. This processing is subject to the restrictions on such data as outlined in our Privacy Policy, as posted on our Site and updated from time to time.

19. Modifying and Terminating Service

We may terminate your access to our Services at our sole discretion, for any reason and at any time, by providing electronic notice to the email address associated with your account at registration or updated by you thereafter. You agree that we shall not be liable to you or any third party for any termination of your access to our Services.

We reserve the right to modify and update our Services from time to time. This may include adding or removing features, changing free services into paid services, or vice versa. Where feasible, we will provide advance notice for significant changes; however, you acknowledge and agree that we may suspend, stop, or alter our Services at any time without prior notice.

You may terminate these Terms by ceasing to use our Services.

The following Sections of these Terms, along with any accrued obligations and any definitions necessary to interpret them, will survive the termination of these Terms: Sections 1, 4, 5, 6, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, and 24.

20. Governing Law; Dispute Resolution

These Terms, and any dispute between you and us, shall be governed by the laws of the State of New York, without regard to principles of conflicts of law that would result in the application of the laws of any other jurisdiction, except that the Federal Arbitration Act shall govern the interpretation and enforcement of the arbitration provisions set forth below.

Unless you and we agree otherwise, in the event that any provision of Section 20 is found not to apply to you or to a particular claim or dispute, you agree that any claim or dispute that has arisen or may arise between you and us must be resolved exclusively by a state court located in New York County, New York, or a federal court located in the Southern District of New York. However, you or we may also:

  1. Bring small claims actions in state court in the county where you reside if that court has a small claims procedure;
  2. Bring claims for injunctive relief in any court with jurisdiction over the parties; or
  3. Seek enforcement of a judgment in any court with jurisdiction over the parties.

To the extent permitted by law, you and we agree to waive trial by jury in any court proceeding.

21. Agreement to Arbitrate; Waiver of Class Action

Except for disputes relating to your or our intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents), or for items (1)-(3) set forth in Section 22, you agree that all disputes between you and us (whether or not such dispute involves a third party) arising out of or relating to these Terms, our Services, our products or merchandise, and/or our Privacy Policy shall be finally resolved by arbitration before a single arbitrator conducted in the English language in New York, New York, U.S.A., under the Commercial Arbitration Rules of the American Arbitration Association (AAA), and you and we hereby expressly waive trial by jury. You and we shall appoint as sole arbitrator a person mutually agreed by you and us or, if you and we cannot agree within thirty (30) days of either party’s request for arbitration, such single arbitrator shall be selected by the AAA upon the request of either party. The parties shall bear equally the cost of the arbitration (except that the prevailing party shall be entitled to an award of reasonable attorneys’ fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator). However, if a Court deems that this provision renders the arbitration agreement unenforceable, then Woofgenix may agree to bear the entire cost of the arbitration. All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction. Notwithstanding this, application may be made to any court for a judicial acceptance of the award or order of enforcement. Under no circumstances shall the arbitrator be authorized to award damages, remedies, or awards that conflict with these Terms.

Any claims brought by you or us must be brought in that party’s individual capacity and not as a plaintiff or class member in any purported class, group, collective, or representative proceeding. Neither you nor we will participate in a class, group, collective, or representative action or class-wide arbitration for any claims covered by these Terms, and the Arbitrator shall have the exclusive right to resolve any disagreement about whether any claim is covered by these Terms. You hereby waive any and all rights to bring any claims related to these Terms and/or our Privacy Policy as a plaintiff or class member in any purported class, group, collective, or representative proceeding. You may bring claims only on your own behalf. The arbitrator shall consequently have no jurisdiction or authority to compel or permit any class, collective, or representative action in arbitration, to consolidate different arbitration proceedings, or to join any other party to any arbitration. The arbitrator does not have authority to order a remedy that includes or results in the provision of additional benefits or monetary relief to other customers of Woofgenix or issue any orders binding on Woofgenix with respect to any customer other than the individual claimant. In the event a court of competent jurisdiction finds any requirements in this paragraph to be unenforceable or invalid, the entire Agreement to Arbitrate (Section 22) shall be rendered null and void in all respects as to the particular claim that is the subject of that court’s ruling.

Notwithstanding any provision in these Terms to the contrary, you and we agree that if we make any change to the Arbitration Procedures (other than a change to any notice address or Site link provided herein) in the future, that change shall not apply to any claim that was filed in a legal proceeding against us prior to the effective date of the change. Moreover, if we seek to terminate the Arbitration Procedures from these Terms, such termination shall not be effective until thirty (30) days after the version of these Terms not containing the Arbitration Procedures is posted to our Site and shall not be effective as to any claim that was filed in a legal proceeding against us prior to the effective date of removal.

In accordance with Section 21, this Arbitration section will survive the termination of your relationship with us.

22. Miscellaneous

You may not assign or transfer your rights or obligations under these Terms, in whole or in part, to any third party without our prior written consent. These Terms shall bind and inure to the benefit of the parties to these Terms and their respective successors, permitted transferees, and permitted assigns. We and you are independent contractors and are not partners, joint ventures, agents, employees, or representatives of the other party.

These Terms contain the entire understanding of the parties concerning the transactions and matters contemplated herein, superseding all previous communications, understandings, and agreements (whether oral or written), except for any click-through or end-user license agreement provided by us. These Terms cannot be amended except by a written agreement signed by both parties or by our posting of an amended version on our Site.

The headings and captions used in these Terms are for convenience only and are not to be considered in construing or interpreting these Terms. If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

23. Minors

Our Services are available only to, and may only be used by, individuals who are 18 years or older and who can form legally binding contracts under applicable law. Children under the age of 18 may only use our Services with and under the supervision of a parent or legal guardian. In such cases, the parent or legal guardian is responsible for any and all activities of the minor.

If you are a parent or guardian and discover that your child has created an unauthorized account on our Services, please contact us at hello@woofgenix.com, and we will promptly remove the account.

24. eGift Card Additional Terms of Service

The following terms and conditions apply to any Woofgenix Gift Card originally purchased by you or someone on your behalf.

  • Woofgenix Gift Cards can be applied only to purchases made on woofgenix.com.
  • Woofgenix Gift Cards do not expire.
  • At this time, Woofgenix does not charge a service fee or inactivity fee for Gift Cards. However, if permitted by law, inactivity fees may apply to previously purchased Gift Cards should Woofgenix choose to implement such fees.
  • Gift Cards cannot be used to purchase other Gift Cards. Gift Cards may not be purchased using promotional offers or discounts.
  • Gift Cards are not redeemable for cash and cannot be returned for a cash refund, except as required by law.
  • Use of a Gift Card is limited to the amount of funds held on the Gift Card. The full amount of each purchase, including taxes, will be deducted from the Gift Card balance until the balance reaches zero. Any unused balance will remain on the recipient’s Gift Card account and is not transferable.
  • Purchase amounts exceeding the value of the Gift Card will require additional payment for the remaining balance.
  • The risk of loss and title for Gift Cards passes to the purchaser upon our electronic transmission to the purchaser. We are not responsible for, and will not replace, lost or stolen Gift Cards. Treat your Gift Card as cash and safeguard it against unauthorized use.
  • Woofgenix may provide Gift Card purchasers with information about the redemption status of their Gift Cards.
  • If we suspect fraud or misuse of a Gift Card, we reserve the right at our discretion to suspend or terminate the use of the Gift Card.

To check your Gift Card balance, use the link in the order confirmation email, or contact us at hello@woofgenix.com.

The purchase of a Gift Card is subject to our Privacy Policy and all other Terms of Service.

Woofgenix reserves the right to change these Terms at any time. Revised terms will apply to Gift Cards purchased after the date such changes are posted on woofgenix.com.

By using a Gift Card, you agree to comply with these terms and conditions, and not to use a Gift Card in a misleading, deceptive, unfair, or harmful manner to Woofgenix, its affiliates, or its customers. We reserve the right, without notice, to void Gift Cards without refund, suspend or terminate customer accounts, suspend or terminate access to our services, cancel or limit orders, and charge alternative forms of payment if a Gift Card is obtained, used, or applied fraudulently, unlawfully, or in violation of these terms and conditions.

25. Invoicing Terms

At Woofgenix’s sole discretion, eligible Customers may elect to be invoiced by Woofgenix for our veterinary products or services, in which case the eligible Customer agrees to remit timely payment of invoiced amounts. Payment shall be due within 30 days of the invoice date, unless otherwise agreed in writing by the parties.

In the event of late payment by the Customer, Woofgenix shall be entitled to charge interest on the outstanding balance at a rate of 1.5% per month or the highest rate permitted by applicable law, whichever is less. Should Woofgenix be required to initiate legal action to recover unpaid amounts, the Customer shall bear all associated costs, including Woofgenix’s legal fees, incurred in the collection process.

Woofgenix reserves the right, at its discretion, to discontinue offering payment-by-invoice to any Customer, including veterinary professionals, with outstanding balances or a demonstrated history of late payments.

26. For Additional Information

If you have any questions about these Terms, please contact us at: hello@woofgenix.com.

Copyright © 2024, Woofgenix, Inc. All Rights Reserved.